Question 1

配送范围是哪里？/Where do you deliver?

Accepted Answer

我们目前提供卡尔加里市区（Downtown）及周边区域配送，包括部分 NW、NE、SW 和 SE 区域。下单时输入地址后，系统会自动确认是否在配送范围内。部分较远区域可能需要达到最低订单数量后才能开通配送。如您不确定是否可以配送，欢迎联系我们确认。We currently deliver to Downtown Calgary and surrounding areas, including selected locations in NW, NE, SW, and SE.Simply enter your address during checkout, and our system will automatically confirm whether delivery is available.Some outlying areas may require a minimum number of orders before delivery service can be arranged. If you're unsure, feel free to contact us for confirmation.配送范围内所有套餐均享免费配送。Delivery is free for all meal plans within our service area.

Question 2

如果不方便拿餐怎么办？/What if I'm not available during the delivery window?

Accepted Answer

为确保所有订单能够在配送时间内准时送达，我们目前采用 路边取餐（Curbside Pickup） 的配送方式。配送员到达后会通过短信或电话通知您，请于约定地点及时取餐。如您预计无法在配送时间内取餐，建议填写方便领取的配送地址（如公司、学校前台等），或提前联系我们安排。To ensure all orders are delivered on time, we currently operate on a curbside pickup delivery model.When the driver arrives, you will be notified by phone or text message. Please meet the driver at the designated pickup location promptly.If you expect to be unavailable during the delivery window, we recommend using a delivery address where you can easily receive your meal, such as your workplace or school.

Question 3

每周菜单都会更换吗？Does the menu change every week?

Accepted Answer

Kinno Box: Weekly rotating menu for variety. Kinno Fit: Consistent menu for nutrition and routine.

Question 4

是每天配送吗？/Do you deliver every day?

Accepted Answer

是的，我们每个工作日（周一至周五）提供配送服务。餐品将在当天中午 11:45 PM – 1:30 PM 之间送达您填写的地址。配送完成后，我们会发送送达通知。目前暂不提供周末及法定节假日配送服务。Yes, we deliver every weekday (Monday to Friday).Meals are delivered between 11:45 PM and 1:30 PM to the address provided during checkout. You will receive a delivery notification once your order has been delivered.At this time, we do not offer delivery on weekends or statutory holidays.

Question 5

活动餐是否可以定制？/Can Catering Orders Be Customized?

Accepted Answer

可以。我们可根据活动类型、预算、人数及饮食需求提供定制方案，包括公司会议、学校活动、社团活动、聚会等。可提供便当、Finger Food、小食拼盘等不同形式的餐饮服务。请至少提前几天联系我们，并提供活动日期、人数及预算，我们将根据您的需求提供菜单建议及报价。Yes.We offer customized catering solutions based on your event type, budget, guest count, and dietary preferences, including corporate meetings, school events, student organizations, and private gatherings.Options may include bento meals, finger foods, party platters, and other catering formats.Please contact us in advance with your event date, estimated guest count, and budget, and we will be happy to provide menu recommendations and a quotation.

Question 6

如果有食物过敏或饮食禁忌，可以更换菜品吗？/Can I request substitutions for food allergies or dietary restrictions?

Accepted Answer

由于菜单每周更新且所有餐品在同一商业厨房制作，我们暂不提供针对过敏原的特殊处理或保证。对食物过敏的顾客请根据菜单内容自行判断是否适合订购。No. We do not currently offer meal substitutions or customizations.All meals are prepared in the same commercial kitchen, and we cannot guarantee that any meal is free from allergens or cross-contact.If you have food allergies or dietary restrictions, please review the weekly menu carefully before placing your order.

KINNO BOX

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